Service and Cancellation Policy

Service and Cancellation Policy – Green Breeze

Thank you for choosing Green Breeze for your luxury yacht and boat rental needs. Please carefully read and understand our service and cancellation policy below before making a reservation.

Cancellation Policy:

Full Refund: Cancellations made up to 20 days before the scheduled rental date are eligible for a 100% refund.
Partial Refund: Cancellations made up to 7 days before the scheduled rental date are eligible for a 50% refund.
No Refund: Cancellations made less than 7 days before the scheduled rental date are not eligible for a refund.
Weather-Related Refund: In case of unfavorable weather conditions, such as rain or strong winds that prevent safe navigation, Green Breeze will refund 90% of the amount paid to the client.

Cancellation Procedure:

All cancellation requests must be sent by email to info@greenbreeze.pt. Our team will respond to your cancellation request within a maximum of 2 business days.

Onboard Rules and Regulations:

Clients are required to accept and comply with all rules set by the onboard crew.
It is strictly forbidden to exceed the maximum capacity of each boat. Please respect the indicated capacity limits.
Parents or guardians are responsible for supervising children at all times during the trip.
Non-swimmers must inform the crew upon boarding and wear life jackets at all times for safety reasons.
Guests are not allowed to jump into the water without crew permission. Swimming is only allowed when the yacht or boat is stationary.
Pets: Pets are welcome on board, but they must be friendly and remain in the vessel’s outdoor areas only.
Use of Interior Cabins: During daytime trips, interior cabins are not available for client use unless arranged in advance with additional charges per cabin.
Onboard Restrooms: Please do not dispose of toilet paper or other hygiene products in the toilet. Use the provided waste bins for proper disposal.
Use of Sunscreen: Colored sunscreen is prohibited. Clients may only sit on any sofa or bed with a towel.

Applicable Penalty Fees:

Clogged or Damaged Toilets: If a toilet on the vessel is found clogged or damaged at the end of the trip, a 500 Euro fee will be applied for repair or unclogging services.
Damaged Sofas or Beds: If any sofa or bed is damaged or stained after the trip, a 200 Euro penalty will apply for each affected piece.

Acceptance of Terms:

By booking our services, the client acknowledges and accepts all the conditions listed above. Compliance with these rules and regulations is essential to ensure a safe and enjoyable experience for all passengers.

We appreciate your trust in Green Breeze for your luxury yacht and boat rental experience. If you have any additional questions or concerns, please feel free to contact us at info@greenbreeze.pt. We look forward to providing you with a memorable and enjoyable journey.