Service and Cancellation Policy

  1. Home
  2. Service and Cancellation Policy

Thank you for choosing GreenBreeze for your yacht and boat rental needs. Please carefully read and understand our service and cancellation policy outlined below before making a reservation.

Cancellation Policy:

  • Full Refund: Cancellations made up to 20 days before the scheduled rental date will be eligible for a 100% refund of the paid amount.
  • Partial Refund: Cancellations made up to 7 days before the scheduled rental date will be eligible for a 50% refund of the paid amount.
  • No Refund: Cancellations made less than 7 days before the scheduled rental date will not be eligible for any refund.
  • Weather-Related Refund: In the event of unfavorable weather conditions, such as rain or strong winds that prevent safe navigation, GreenBreeze will reimburse 90% of the paid price to the customer.

Cancellation Procedure:

All cancellation requests should be submitted via email to info@greenbreeze.pt. Our team will respond to your cancellation request within a maximum of 2 working days.

Onboard Rules and Regulations:

  • Customers are required to accept and adhere to all rules defined by the crew while onboard.
  • It is strictly prohibited to exceed the maximum capacity of each boat. Please respect the stated capacity limits.
  • Parents or guardians are responsible for the supervision of children at all times during the trip.
  • Customers who do not swim must inform the crew upon boarding and should wear life jackets at all times for safety.
  • Customers are not allowed to jump into the water without permission from the crew. Swimming is permitted only when the yacht or boat is not in motion.
  • Pets are welcome onboard but must be friendly and confined to the outside areas of the vessel.
  • Inside cabins are not available for customer use during day trips unless arranged in advance with an additional cost per cabin.
  • When using the onboard toilets, please do not dispose of toilet paper or other hygiene products inside. Use the provided bins for proper disposal.
  • If you have any questions or require assistance while onboard, please contact the crew for guidance.

Acceptance of Terms:

By booking our services, you acknowledge and accept all of the conditions listed above. It is important to comply with these rules and regulations to ensure a safe and enjoyable experience for all passengers.

We appreciate your trust in GreenBreeze for your yacht and boat rental experience. If you have any further questions or concerns, please do not hesitate to contact us at info@greenbreeze.pt. We look forward to providing you with a memorable and pleasant journey.